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Monday, February 15, 2010

How Is Your Service At Your Bank?

Banks, many of which are deluging consumers with new fees and changing services, held their own in keeping customers happy in the latest quarter thanks to the myriad of smaller banks, the American Consumer Satisfaction Index reported Tuesday.

Quote: "It's the smaller regional and community banks that are bolstering the index," said David VanAmburg, ACSI's managing director. "Mergers and acquisitions tend to have a pretty pronounced negative effect on customer satisfaction." Read More at MarketWatch.com

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